Full Payment Policy
Payment is due upfront upon placing of your order. We accept cash, checks, credit cards, and payments through our online website.
Half Down Payment Policy
MNRK Makers LLC requires a signed credit card authorization form to comply with our 50% down payment policy. The remaining 50% is charged upon completion of your order as determined by MNRK Makers LLC or if a partial pick-up/shipment is needed.
There is a $30 charge for returned checks. After a bounced or returned check, payment must be made with cash, cashier’s check, or credit cards. MNRK Makers LLC will not re-run any check or accept the same form of payment to complete order.
Artwork & Print Policy:
All artwork must be approved via email, in person or through website customer service. Upon receiving your artwork approval, you will be allowed to make any necessary changes. Changes to the artwork after approving the mockup could push back your ship date and may not be possible, for errors, misspelling, or otherwise in approved digital mockups and artwork.
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. MNRK Makers LLC will not assume responsibility for print imperfections due to printing too closely to seams.
Image Placement & Variance
We will do everything we can to make sure images are printed in a consistent location on all garments within a job. However, small variations should be expected and we require a 3/4″ acceptable variance. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable. If there are no requests made for specific locations, MNRK Makers LLC will resort back to industry standard practices to ensure consistent placement.
Ink Color & Pantone Matching
We can not guarantee ink colors based on visual mockups alone due to monitors varying significantly from one computer to the other. Therefore, MNRK Makers LLC will assign a color code or pantone number from our ink selection list. As a result, your end product may look slightly different in color than your original artwork. We’ll include the color code or pantone number in your artwork approval for you to confirm before we proceed with production. Should your design require a specific color, MNRK Makers LLC requires a pantone number to be provided by the client.
Reorder Ink Color
Due to the nature of printing and different fabric lots, MNRK Makers LLC cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if possible. Seam, Collar and Zipper Printing MNRK Makers LLC does its very best very best to produce the best prints any time we get a job. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Misprinted Garments or Items
Sometimes in large production runs, a few items may be misprinted and are distinctly different than the correctly printed or embroidered order. Another potential problem is garment or item defect could have made it past our quality control and been included in your overall job. If this is the case with your order, please contact our customer service team at email@example.com with the specific item(s) and problem (pictures best). In most cases, MNRK Makers LLC will provide a credit for the cost of the misprinted or defective items from your invoice.
Changes & Cancellation Policy Orders are immediately processed upon payment of your order. Therefore, there is a 20% restocking fee if you wish to cancel your order after you have paid. Orders can not be changed or canceled if the order has gone through the artwork approval stage.
Blank/Sample Apparel Orders
If you are unsure about your garment selection, it is recommended you order the blank apparel first. Blank items can be shipped directly to you at full retail cost.
MNRK Makers LLC will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some of your own research before hand. We do our best to provide garment size specs for each product we offer. If we can not provide you with the sizes and specs please refer to the garments website with specific code for further information. If there’s any doubt about whether you’ll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferable towards a full production run.
MNRK Makers LLC is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Under/Over Run Allowance
We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break on press, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error. All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order extra garments for each size. Garment Decor will not be responsible for profit loss on under runs. If requested, in the event of an under-run greater than our Under/Over Run Allowance of 5%, we will reprint the remaining quantity.
Customer Supplied Garments
We request an itemized list of each style, color, size, and quantity being delivered. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.